Our Regional Offices have Customer Services Cells are manned by qualified Civil Engineers. These engineers interact with consumers and customers to assess their requirements and complaints and provide pre-sales, after-sales services and techno-promotion services including educating them on usage of cement and concrete and correct construction practices. They also provide expert advice on getting the best value from cement and offer assistance on related issues in civil construction projects.

Some specific customer-focused initiatives year include the following:

• ACC Help Centers at several locations to help home builders
• Mobile touring vans to visit construction sites to educate users and masons at site and provide certain specialized services like supervision during slab casting on demand.
• Ask ACC – a Website for home-builders and small customers
• Customer friendly booklets on all aspects of construction and home-building
• Films and educational literature designed for masons and students

Besides this, technical books/booklets on cement, concrete and building construction and maintenance are regularly made available for the benefit of our customers.

ACC Help Center

First launched in Bangalore, this center is the first of its kind in India, to provide assistance to individual home-builders.

The ACC Help Center provides basic information and guidance to customers on construction practices on various home building-related procedures - such as pre-construction worries on stamp duty, selection of architects and appropriate service providers, estimating budgets. Issues from purchasing land, budgeting to choice of material and planning of the construction process are elaborated, step-by-step.

Tutorials, conveniently scheduled in the evenings, guide the customer, through the relevant steps of the house construction process. The center distributes specially designed booklets on each stage of building one’s “Dream House” These publications are available in English, Hindi and major regional languages.

www.askacc.com

This is an interactive website, designed primarily for the individual house builder and the small consumer. The site provides downloads and online inputs on a host of topics like estimation, budgeting, selecting architects and easy-to-build home-plans for different plot sizes.

Indian Concrete Journal

The “Indian Concrete Journal”, the country’s oldest civil engineering journal, continues to be published by ACC. It reaches out to practicing and consulting engineers, architects, builders, contractors and government departments. It aims to disseminate the latest information and technological progress in civil and structural engineering, cement and concrete technologies, construction methods and practices.

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