Businesses should engage with and provide value to their consumers in a responsible manner
We prioritise customer satisfaction and operational excellence through digital innovation. Our dedicated email address, consumer.care@adani.com provides swift resolution of consumer feedback and complaints. Additionally, each product package includes detailed customer care information with postal addresses, toll-free numbers, and email IDs. Embracing digitalisation as a catalyst for sustainable growth, we integrated digital technologies across sales, logistics, manufacturing, and control systems. Our robust digital transformation strategy aims to streamline operations, optimise resource utilisation, and ensure compliance with regulatory standards. We are committed to cybersecurity, implementing rigorous SOPs, conducting regular internal and third-party audits, and employing advanced measures to safeguard our IT infrastructure against cyber threats.
Zero
Product recalls
Zero
Data breaches involving personal identifiable information
Zero
Complaints on data privacy & cyber security
100%
Products with labelling on environmental and social parameters
Essential Indicators
1. Describe the mechanisms
in place to receive and respond to consumer complaints and feedback.
The Company has provided on its website a dedicated e-mail address wherein the Company receives and responds to consumer complaints and feedbacks. The e-mail address is acchelp@adani.com. In addition, every package has printed customer care details with postal address, toll free phone number and email id.
2. Turnover of products
and/services as a percentage of turnover from all products/service
that carry information about:
|
|
As
a percentage to total
turnover
|
|---|---|
|
Environmental
and social parameters
relevant to the
product
|
The
Company’s products confirm
to all
applicable statutory parameters. |
|
Safe
and responsible usage
|
|
|
Recycling
and/or safe disposal
|
3. Number of consumer
complaints in respect of the following:
|
|
FY
2023-24
(Current Financial Year) |
FY
January 2022- March 2023*
(Previous Financial
Year)
|
||||
|---|---|---|---|---|---|---|
|
Received
during the year
|
Pending
resolution at end of
year
|
Remarks
|
Received
during the year
|
Pending
resolution at end of
year
|
Remarks
|
|
|
Data
privacy
|
0
|
0
|
|
0
|
0
|
|
|
Advertising
|
|
|
|
0
|
0
|
|
|
Cyber-security
|
0
|
0
|
|
0
|
0
|
|
|
Delivery
of
essential services |
0
|
0
|
|
0
|
0
|
|
|
Restrictive
Trade
Practices |
24
|
11
|
Complaints
related to
bribery, conflict of interest, asset misappropriation |
32
|
2
|
Complaints
related to
bribery, conflict of interest, asset misappropriation |
|
Unfair
Trade
Practices |
20
|
9
|
Complaints
related to
Trade Violation |
9
|
1
|
Complaints
related to
Trade Violation |
|
Other
|
16
|
8
|
|
0
|
0
|
|
* The Company had changed its financial year end from December to March in FY 23. Therefore, the figure for FY 23 is for 15 months.
4. Details of instances of
product recalls on account of safety issues:
|
|
Number
|
Reasons
for recall
|
|---|---|---|
|
Voluntary
recalls
|
0
|
NA
|
|
Forced
recalls
|
0
|
NA
|
5. Does the entity have a
framework/policy on cyber security and risks related to data
privacy? (Yes/No) If available, provide a web-link
6. Provide details of any
corrective actions taken or underway on issues relating to
advertising, and delivery of essential services; cyber security and
data privacy of customers; re-occurrence of instances of product
recalls; penalty/action taken by regulatory authorities on safety of
products/services.
All communications have necessary disclaimer as per Advertising Standard Council of India (ASCI) and Bureau of Indian Standard (BIS) guidelines.
7. Provide the following
information relating to data breaches:
- Number of instances of data breaches along-with impact: Nil
- Percentage of data breaches involving personally identifiable information of customers: Nil
- Impacts, if any, of the data breaches: NA