Stakeholder Engagement
Strengthening Relationships

ACC prioritises transparency and integrity in stakeholder relations to ensure meaningful engagement, provide valuable insights and ensure effective resolution of concerns. Periodic engagement with stakeholders enhance the Company’s understanding of social, environmental and economic factors related to the business. The Stakeholder Relationship Committee, chaired by an Independent Director, safeguards the interests of all stakeholders.

ACC’s stakeholder engagement is driven by a robust policy, overseen by the Stakeholder Relationship Committee. Comprising solely Independent Directors, the Committee operates under the Companies Act, 2013, and SEBI regulations, ensuring governance of the highest standard. Reporting directly to the Board, it continuously refines its charter to stay ahead of regulatory developments and industry best practices, reinforcing ACC’s focus on transparency and stakeholder trust.

Approach to Stakeholder Engagement

To fulfil the Company’s strategic objectives, the active engagement of stakeholders is essential. It provides valuable insights into their expectations and ensures effective resolution of concerns or grievances. ACC’s stakeholder engagement framework, guided by a robust policy, aligns with international best practices to ensure a consistent and standardised approach to communication and interaction with diverse stakeholder groups.

Process of Stakeholder Engagement

ACC has a structured process to identify key stakeholders through a defined, closed-loop methodology. Stakeholders include individuals or organisations directly or indirectly affected by ACC’s activities or those with a vested interest in its operations. Each group’s actual and perceived impacts, along with their magnitude, are assessed. Continuous dialogue is maintained throughout the year, across multiple communication channels, gathering insights that help refine strategies. Regular feedback and grievance redressal mechanisms ensure effective engagement and timely resolution of concerns.

ACC's Stakeholder Universe

Stakeholders Engagement
Mechanisms		 Purpose of
Engagement		 Frequency Stakeholder
Value Created		 Capitals
Impacted
Shareholders and Investors
  • Investor relations arm
  • Annual Report
  • Public disclosures
  • Investor Meetings/ Calls
  • To strengthen business conduct and communication
  • Growth and profitability of ESG oriented business
  • Quarterly/ annually as and when requested
  • One-on-one shareholder interaction as and when requested
`7.5

Dividend per Share


14%

Return on Equity (RoE)
Channel Partners
  • Channel satisfaction surveys
  • Annual conferences
  • Marketing meetings
  • To enhance transparent communication of products and services
  • Bi-annual survey
  • Annual/ continuous process
537

Channel Partner meets
Government and Regulatory Authorities
  • Annual Report
  • Plant Visits
  • Regulatory Compliance Reports
  • Climate change -elated rules/ regulations
  • Communications on proposed legislations
  • Continuous interaction

Taxes paid to the national exchequer
Customers
  • Customer Satisfaction Surveys
  • Formal and Informal Feedback
  • Technical Services Team Camps
  • Products Promotion Drives
  • Grievance Redressal System
  • Customer satisfaction and feedback on services/products
  • Understand grievances
  • Strengthen relationship with customer
  • Periodically
14,750

Knowledge Meets
Employees
  • Training and Seminars
  • Meetings and Reviews
  • HR Programmes
  • Employee Satisfaction Surveys
  • Departmental Meetings
  • Townhall Meetings
  • Internal Newsletters and Magazines
  • Work-life balance
  • Transparent appraisal and promotion policy
  • Stability of internal policy
  • Fair remuneration structure
  • Continuous interactions
3,171

Employees and Workers Given Training
Suppliers
  • Supplier meets
  • Periodic assessments and interactions
  • Adherence to the supplier code of conduct
  • Strengthen business relationships
  • Create awareness for sustainable supply chain
  • Continuous interactions
96.6%

Local Sourcing
Community
  • Project-based stakeholder meets
  • CSR arm
  • Community Advisory Panel
  • Positive engagements for sustainable mining, water conservation, land reclamation, and other CSR initiatives
  • Continuous interactions
2.1 million

CSR Beneficiaries
Media
  • Media briefings
  • Press releases
  • Marketing communication
  • Increase transparency and clarity in shared information
  • Need-based

Impactful brand initiatives launched
Construction Professionals
  • Marketing/ Conferences
  • Promote advanced construction techniques, sustainable construction practices, knowledge dissemination on good construction and product quality
  • Continuous interactions
767

Training and Certification Programmes Held
Industry Associations
  • Meetings/ Conferences
  • Policy papers
  • Knowledge enhancement for policy interventions and policy advocacy on sustainable development practices in value chain
  • Need-based
8

Partnerships
  • Capitals:
  • Financial
  • Manufactured
  • Intellectual
  • Natural
  • Human
  • Social and Relationship

Partnering with Industry Associations

ACC collaborates with various national and international associations to influence public policies and industry actions, thereby strengthening its engagement with the broader industry landscape.

Trade and Industry Chambers/Associations