We are redefining customer engagement through intelligent, tech-enabled experiences that anticipate needs and exceed expectations. By investing in seamless digital support platforms and smart automation, we deliver personalized service that builds trust, loyalty, and long-term satisfaction. Every interaction is crafted to be intuitive, responsive, and rooted in care. We recognize that digital excellence must be matched by digital responsibility. Our steadfast commitment to cybersecurity ensures robust protection of customer data through real-time monitoring, advanced encryption, and continuous upgrades.
Product recalls
on Safety Issue
Data breaches involving personal identifiable information
Complaints on data privacy
& cyber security
Essential Indicators
The Company has provided on its website a dedicated e-mail address wherein the Company receives and responds to consumer complaints and feedbacks. The e-mail address is acchelp@adani.com. In addition, every package has printed customer care details with postal address, toll free phone number and email id.
|
|
As
a percentage to total
turnover
|
|---|---|
|
Environmental
and social parameters relevant to the
product
|
The
Company’s products confirm to all
applicable statutory parameters.
|
|
Safe and
responsible usage
|
|
|
Recycling
and/or safe disposal
|
|
Category
|
FY
2024-25
(Current Financial Year) |
FY
2023-24
(Previous Financial Year) |
||||
|---|---|---|---|---|---|---|
|
Received
during
the year
|
Pending
resolution
at end of
year
|
Remarks
|
Received
during the year
|
Pending
resolution at end of
year
|
Remarks
|
|
|
Data
privacy
|
0
|
0
|
|
0
|
0
|
|
|
Advertising
|
0
|
0
|
|
0
|
0
|
|
|
Cyber-security
|
0
|
0
|
|
0
|
0
|
|
|
Delivery
of
essential services |
No essential services (Every service is
a voluntary, value-added service.
)
|
|||||
|
Restrictive
Trade
Practices
|
0
|
0
|
|
24
|
11
|
|
|
Unfair
Trade
Practices |
13
|
85
|
The pending matters
(including of previous years)
are consumer complaints
filed before various Consumer
forums and related appeals
before appropriate forums.
The matters are being heard
by the respective forums &
appellate forums as per the
due process of law and are at
different stages of resolution.
|
20
|
9
|
Complaints
related to
Trade Violation |
|
Other
|
0
|
0
|
|
16
|
8
|
|
|
|
Number
|
Reasons
for recall
|
|---|---|---|
|
Voluntary
recalls
|
0
|
NA
|
|
Forced
recalls
|
0
|
NA
|
Yes, Cyber Security and Data Privacy Policy: https://www.acclimited.com/assets/new/pdf/Cyber%20security%20 and%20data%20privacy%20policy.pdf
Response: All communications have necessary disclaimer as per Advertising Standard Council of India (ASCI) and Bureau of Indian Standard (BIS) guidelines.
- Number of instances of data breaches along-with impact: 0
- Percentage of data breaches involving personally identifiable information of customers: 0%
- Impacts, if any, of the data breaches : NA