Environmental and social parameters relevant to the product
The Company's products confirm to all applicable statutory parameters.
We prioritise customer satisfaction and operational excellence through digital innovation. Our dedicated email address, consumer.care@adani.com provides swift resolution of consumer feedback and complaints. Additionally, each product package includes detailed customer care information with postal addresses, toll-free numbers, and email IDs. Embracing digitalisation as a catalyst for sustainable growth, we integrated digital technologies across sales, logistics, manufacturing, and control systems. Our robust digital transformation strategy aims to streamline operations, optimise resource utilisation, and ensure compliance with regulatory standards. We are committed to cybersecurity, implementing rigorous SOPs, conducting regular internal and third-party audits, and employing advanced measures to safeguard our IT infrastructure against cyber threats.
Zero
Product recalls
0
0
0
The Company has provided on its website a dedicated e-mail address wherein the Company receives and responds to consumer complaints and feedbacks. The e-mail address is consumer acchelp@adani.com. In addition, every package has printed customer care details with postal address, toll free phone number and email id.
As a percentage to total turnover
Safe and responsible usage
Recycling and/or safe disposal
| FY 2023-24 (Current Financial Year) | FY Jan 2022 Mar 2023* (Previous Financial Year) | |||||
|---|---|---|---|---|---|---|
| Received during the year | Pending resolution at end of year | Remarks | Received during the year | Pending resolution at end of year | Remarks | |
| Data privacy | 0 | 0 | 0 | 0 | ||
| Advertising | 0 | 0 | ||||
| Cyber-security | 0 | 0 | 0 | 0 | ||
| Delivery of essential services | 0 | 0 | 0 | 0 | ||
| Restrictive Trade Practices | 24 | 11 | Complaints related to bribery, conflict of interest, asset misappropriation | 32 | 2 | Complaints related to bribery, conflict of interest, asset misappropriation |
| Unfair Trade Practices | 20 | 9 | Complaints related to Trade Violation | 9 | 1 | Complaints related to Trade Violation |
| Other | 16 | 8 | 0 | 0 | ||
* The Company had changed its financial year end from December to March in FY23. Therefore, the figure for FY23 is for 15 months.
| Number | Reasons for recall | |
|---|---|---|
| Voluntary recalls | 0 | NA |
| Forced recalls | 0 | NA |
All communications have necessary disclaimer as per Advertising Standard Council of India (ASCI) and Bureau of Indian Standard (BIS) guidelines.
- Number of instances of data breaches along-with impact: Nil
- Percentage of data breaches involving personally identifiable information of customers: Nil
- Impacts, if any, of the data breaches: NA